LEGAL

Terms and Conditions

Effective date: 27 July 2026

These Terms and Conditions apply to enquiries, quotations and bookings arranged through Protoscape 88 CC, registration number 2010/030878/23, referred to as “Protoscape 88”, “we”, “us” or “our”.

1. Our role

Protoscape 88 provides travel coordination, booking support and customer communication for shuttle, transfer and tourism services. Depending on the route, vehicle, itinerary and availability, the underlying transport or tourism service may be performed by an independent service provider selected for the booking. Protoscape 88 does not represent that it directly owns or operates every vehicle used for a confirmed service.

2. Enquiries and quotations

A website form, email, message or telephone discussion is an enquiry only. A quotation is based on the information supplied by the customer and may be revised if the route, date, passenger count, luggage, waiting time, stops, vehicle requirements or other material details change.

A booking is confirmed only when the customer accepts the quotation, satisfies the stated payment requirements, and receives written confirmation from Protoscape 88.

3. Service-provider arrangements

By accepting a quotation, the customer authorises Protoscape 88 to arrange the relevant service with an appropriate independent provider where required. Providers remain responsible for the lawful operation of their vehicles and the actual performance of transport or tour services assigned to them. Provider and pickup information will be communicated when available and appropriate to the booking.

4. Customer information and responsibilities

The customer must provide accurate names, contact details, travel dates, pickup and destination information, passenger numbers, flight details, luggage quantities, child-seat needs, accessibility requirements and any other information reasonably required to arrange the service. The customer is responsible for checking the written confirmation and promptly reporting errors.

Passengers must be ready at the agreed pickup location and time, comply with reasonable safety instructions, and behave lawfully and respectfully. A provider may refuse unsafe or unlawful carriage.

5. Pricing and payment

Prices are stated in the currency shown on the quotation. The quotation will explain material inclusions, exclusions, deposit requirements and payment deadlines. Bank charges, currency-conversion costs and charges caused by customer-requested changes are for the customer’s account unless stated otherwise.

No payment should be made to an unverified personal account or a person whose details do not match the written payment instructions issued by Protoscape 88.

6. Changes, waiting time and additional services

Changes are subject to availability and may affect the price. Additional stops, extended waiting time, route changes, extra passengers, undeclared luggage or services outside the confirmed scope may attract additional charges. Where possible, those charges will be communicated before the additional service is performed.

7. Cancellations and refunds

Cancellations are dealt with under the Cancellation Policy and applicable South African consumer law. A reasonable cancellation charge may apply, taking into account the notice provided, the nature of the service, the ability to reallocate the booking and costs already committed to a provider. Any refund due will ordinarily be made to the original payment method after the refundable amount has been established.

8. Delays and events beyond reasonable control

Travel can be affected by traffic, road closures, weather, flight changes, public events, mechanical issues, safety restrictions and other circumstances outside reasonable control. Protoscape 88 and the relevant provider will take reasonable steps to communicate material disruptions and arrange a practical alternative where possible, but exact journey times cannot be guaranteed.

9. Liability

Nothing in these terms excludes rights or remedies that may not lawfully be excluded under the Consumer Protection Act or other applicable law. To the extent permitted by law, Protoscape 88 is not liable for indirect, consequential or purely economic loss arising from circumstances outside its reasonable control. Claims relating to the physical operation of a vehicle or conduct of an independent provider may need to be addressed with that provider, while Protoscape 88 will reasonably assist with communication and booking records.

10. Complaints

Complaints should be submitted promptly with the booking reference, date, route and relevant evidence. We will acknowledge the complaint, obtain information from the relevant provider where necessary and respond within a reasonable period.

11. Personal information

Personal information is processed in accordance with our Privacy Policy and may be shared with a service provider only to the extent reasonably necessary to quote, arrange, perform or support the requested service.

12. Governing law

These terms are governed by the laws of the Republic of South Africa. Any provision found unenforceable will be limited or removed to the minimum extent necessary without affecting the remaining provisions.

13. Contact

Questions about these terms may be sent to dixondambo@gmail.com.