BOOKINGS

Cancellation Policy

Effective date: 27 July 2026

This policy applies to confirmed services arranged by Protoscape 88 CC. An enquiry or unaccepted quotation is not a confirmed booking and may be withdrawn without a cancellation charge.

1. How to cancel

Cancellation must be sent through the contact channel used for the booking and should include the customer name, booking reference, service date and route. Cancellation is effective when acknowledged in writing by Protoscape 88.

2. Reasonable cancellation charges

A cancellation charge may apply to a confirmed booking. The amount will be determined reasonably with reference to the notice provided, the nature and timing of the service, the likelihood of reallocating the booking, non-refundable supplier costs and work already performed. The charge will not exceed what is permitted by applicable South African consumer law.

3. Provider-specific conditions

Some tours, activities, accommodation arrangements, specialised vehicles or peak-period services are subject to provider terms that become binding when disclosed in the quotation or confirmation. Where a non-refundable provider cost applies, it will be deducted from any refund to the extent permitted by law.

4. Customer changes

A request to change the date, route, passenger count or vehicle requirement is subject to availability. A material change may be treated as cancellation of the original service and issue of a new quotation if the original booking cannot reasonably be amended.

5. Flight delays and missed pickups

Customers must provide accurate flight details and keep Protoscape 88 informed of material changes. Waiting-time treatment will be stated in the quotation or confirmation. A missed pickup caused by incorrect information, failure to arrive, loss of contact or a delay outside the confirmed waiting arrangement may be treated as a no-show and may not be refundable.

6. Cancellation by Protoscape 88 or a provider

If a confirmed service cannot be performed, reasonable efforts will be made to arrange a suitable alternative. Where no acceptable alternative can be provided, amounts paid for the unperformed service will be refunded, subject to applicable law. This does not create liability for unrelated or consequential costs unless required by law.

7. Refund timing

Approved refunds will be processed to the original payment method after recoverable and non-refundable costs have been confirmed. Bank processing times and international payment systems may affect when the funds appear in the customer’s account.

8. Contact

Cancellation requests may be sent to dixondambo@gmail.com.